SurplusLoop Return Policy

Overview

At SurplusLoop, we are committed to ensuring a positive shopping experience. This policy is aligned with Google Merchant Center requirements and is designed to make returns clear and straightforward for our customers.

Return Eligibility

• Items may be returned within 30 days of the delivery date.
• Items must be returned in their original, unused condition with all original packaging, accessories, and tags intact.
• Certain items are non-returnable, including digital downloads and clearance products.

How to Initiate a Return

1. Contact our customer service team by email with your order number to request a return.
2. You will receive a Return Authorisation Number (RAN) along with return instructions.
3. Ship the item back with the RAN clearly indicated. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Refunds & Exchanges

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method. Please note that original shipping charges are non-refundable.

Exchanges are available subject to product availability. If the item you want is out of stock, we will arrange a refund instead.

Defective or Damaged Items

If your item arrives defective or damaged, please contact our support team immediately with photographic evidence. We will arrange a replacement or a full refund at no additional cost to you.